WHAT DO YOU SELL?
THEBROWNPAPERBAG.NET specialises in vintage and pre-owned goods from Louis Vuitton, Chanel and Hermès.

WHERE ARE YOU LOCATED?
THEBROWNPAPERBAG is exclusively an online store. With our showroom in Copenhagen, Denmark, we can arrange viewings by appointment.

HOW DO YOU FIND YOUR GOODS?
We regularly explore auctions, estate sales and private collections around the world, where we hand pick timeless bags, jewelry and accessories. We also accept consignment pieces from customers.

DO YOU SHIP WORLDWIDE?
Yes.
N.B. Customers living outside of the EU should be aware of additional local taxes and/or custom charges.

WHAT ARE THE SHIPPING CHARGES?
We offer some of the lowest international shipping rates available, all fully insured and traceable. 
When you proceed to check out, you can be see the exact cost of shipping to your destination.
Read more about our shipping rates here.

HOW CAN I PAY FOR MY ORDER?
We accept major credit cards (Visa, MasterCard and Discover), bank transfers and PayPal.

HOW FAST CAN I GET MY ORDER?
All orders are dispatched within 24 hours. Typically it only takes 1-3 business days for deliveries within Scandinavia, 3-5 business days within EU and 7 business days if you are located somewhere else in the world. All delivery times are estimates.

WILL THERE BE EXTRA TAXES OR IMPORT FEES ADDED TO MY ORDER?
As we are is located within the EU there are no added taxes or VAT for customers with address within the EU.
People living outside of the EU should be aware of additional local taxes and/or custom charges.

CAN I CHANGE MY ORDER?
Upon completion of your order you will receive an email with an order confirmation containing all relevant details. If you notice anything not being as it should, please notify us immediately so that we can correct the error if your order hasn't already shipped.
N.B. Please note that once an order has been shipped we cannot change it.

DO YOU ACCEPT RETURNS?
Yes. To make a return you will have to contact us within five (5) days. Returns must be submitted within fourteen (14) days after the point of receiving. Returned item(s) must be received by us no later than 7 days after you have sent them. All item(s) must be returned in the condition it/they was/were originally shipped, with all tags and papers attached and intact.
N.B. We do not accept exchanges. Goods cannot be exchanged for others, instead you will need to return your order and place a new one. We cannot be held responsible for any shipping costs related to a return.

I PREVIOUSLY FOUND MY DREAM BAG BUT NOW IT'S GONE! WHAT DO I DO?
We know how disappointing it can be to fall in love with an item only to discover that someone else has bought it just before you. Unfortunately, that's how it sometimes turns out when shopping vintage. To avoid this scenario, we encourage you to act quickly and buy your item before it's too late - of course we'll be there to help you every step of the way.

I'M LOOKING FOR SOMETHING SPECIAL. CAN YOU HELP ME?
We'll be more than happy to assist you. If you are looking for something unique, it will be our pleasure to help you. When it comes to highly exclusive items like the Hermès Birkin and Kelly bags, we'll buy on request. Read more here: Concierge Services